Everything you need to know about how our service works

Simple, scalable, reliable graphic design.

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Design Cloud Reviews

Here's everything you need to know about how our service works

Submitting requests through the Design Cloud platform

Submitting requests through the Design Cloud platform

Once you’ve signed up, you’ll get access to the Design Cloud platform where you can start sending requests to your designer.

Our platform is simple to use and works across all mobile and desktop devices. Prefer to submit your work via email? No problem.

Every request you submit goes into your own personal design queue. From your dashboard, you’ll be able to view all of the requests you have submitted and what’s currently being worked on. You’ll also be able to manage your profile, billing settings and get help from our knowledge base too.

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Working with your dedicated designer

Working with your dedicated designer

Working with your designer day-to-day is just like working with any other remote team member (It’s safe to say that we’ve all got used to that now!).

Standard plan customers can communicate with their designer via our platform or email and PRO plan customers can also use Slack.

Once you submit your first request, your designer will reply to introduce themselves. They will be available to work on your requests every business day and will work through each request in your queue one at a time.

Once the request at the top of your queue is complete and signed off, they will be ready to start work the next one. You can reprioritise the requests in your queue as you wish, just let your designer know.

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Turnaround times & revisions

Turnaround times & revisions

Most simple requests like social media content, display ads or website banners resized for multiple platforms take around 24hrs to complete. Larger requests like brochures or slide decks will take a few days (depending on the complexity and the detail of your brief).

If you submit a larger project, your designer will keep you updated with the progress and send you daily updates if you need them.

If you need to make any revision to your work, just reply to your designer with the details and they will work through your changes until it’s exactly how you want it.

Just keep in mind that whilst you can request as many revisions as you need, your designer will only work on one request at a time. Endless revisions can affect the turnaround times on the rest of the work in your queue.

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