What are the turnaround times?
As a rough average, Design Cloud standard users will get most design requests delivered back to them the following business day.
Turnaround times on design requests will vary and generally depend on three factors:
1. How long you and your designer have been working together.
If you’ve been working with your designer for some time, you’ll have a great workflow in place, your designer will fully understand your brand, visual identity and your preferred style. This will speed up turnaround time significantly.
If you are new to Design Cloud and you’re submitting your first task with your new designer, you’ll more than likely receive your first design back in around 1-2 business days.
2. How complex the design request is.
For example, a simple social media graphic with simple text overlayed can be very quick to turnaround, whereas something like a multi-page powerpoint presentation or detailed corporate brochure will have a lot of layers that make up the design and will take significantly longer to produce.
Our customer experience team review all requests the moment they come through to assess complexity. If there’s a complex request we think will take longer than one business day to get back to you, we’ll reach out and let you know.
3. How many requests you have in your design queue.
Your designer will work on one request at a time. If you approve the request at the top of your queue when your designer sends it back to you, we’ll jump straight onto the next one. If you delay getting back to us about revisions and sign off, this will delay the rest of your design requests being worked on.
One of the perks of being a Design Cloud PRO user is that you’ll get real-time communication with your designer via Slack and faster turnaround times, including same-day design delivery.
Even though the PRO plan turnaround time is quicker (especially for revisions), the number of design requests you’ll get delivered each day will still differ depending on the complexity of each request sent, how long you’ve been working with your designer and what else you have at the top of your design queue.