Question 1

What does unlimited graphic design actually mean?

Accepted Answer

As a Design Cloud subscriber, there is no limitation to the number of design requests you can submit and there is no limitation on the number of revisions you can ask for either. You will not be charged a penny extra for submitting a large number of requests or making a large number of revisions.

One thing to keep in mind - Each round of revisions is treated as a new design request and this can affect the turnaround time of other design requests you have in your queue.

Question 2

What are the turnaround times on graphic design?

Accepted Answer

As a rough average, Design Cloud standard users will get most design requests delivered back to them the following business day depending on the complexity of the project.

If you've been working with your graphic designer for some time, you'll have a great workflow in place, your designer will fully understand your brand, and your preferred style. This will speed up turnaround time significantly.

If you are new to Design Cloud and you're submitting your first task with your new graphic designer, you'll more than likely receive your first design back in around 1-2 business days.

Question 3

What can you design for me?

Accepted Answer

We cover everything from front end web design to social media content and everything in between.

We can design almost anything for you so long as you can explain or show us what it is you want to create. Our design scope is firmly set in graphic design for now, so if you're looking for animated 3D video, CAD design, SEO, copywriting or a sandwich. We're not going to be able to help you...

However, we work with multiple award-winning agencies across all areas of digital and we would be to introduce you.

We can also recommend some amazing sandwich shops in Manchester too. (We love sandwiches)

Question 4

We're an agency, can we use Design Cloud?

Accepted Answer

Absolutely. We love working with agencies and would love to talk to you about how we can help you.

We work particularly well with marketing agencies who are currently outsourcing their design work to freelancers, branding agencies who want to free up their lead designers from small design tasks that create a bottleneck and any agency using non-designers to create their graphics for their own social media channels. (There's a lot of them about)

Question 5

Who owns the creative work?

Accepted Answer

You own all of the design work that we create for you. Everything we do is made specifically for you and your brand. The moment we deliver the final design files to you, you have 100% ownership. We also provide you with the Adobe layered files we used to create your work in too ie: Photoshop PSD, Illustrator AI, InDesign INDD as well as in .jpg, .pdf, or .png.

If we need to use stock images in your work, there are some important ownership/license restrictions that you need to be aware of. You can read about these here in our terms of service.

Question 6

How long does it take to get set up?

Accepted Answer

Once you've completed sign-up, you'll receive your account log-in details and you'll be able to start submitting design requests instantly through the app or via email. It typically takes around 24hrs for us to get you set up with your designer and to get them working on your requests.

Question 7

Can you design my logo?

Accepted Answer

If you have a clear brief or idea for your logo design including specific fonts, colours or look, sure - We can bring your idea to life and design your logo as you described it. (Requires PRO subscription)

If you don't know what you want your logo to look like and you need help to develop a brand/logo/name from scratch, then we will happily put you in touch with one of award-winning branding agency partners.

Question 8

Can you design my website?

Accepted Answer

Yes we can! You'll need to be subscribed to a Design Cloud PRO or Enterprise plan to work on web design. We'll need your website copy already written and ready to go and you'll need to provide us with a clear page by page brief and send us any licensed photos you want to use too.

Each website page will be designed in three standard screen sizes. Desktop, Mobile, Tablet. Each page you want us to design for your site will need to be submitted as a new request.

Question 9

Are you outsourcing work to freelance sites or overseas?

Accepted Answer

Absolutely not. We don't outsource work overseas and we don't use freelance sites or market places. All of our graphic designers are in-house at our office in central Manchester. The digital capital of the north.

Question 10

I'm a freelancer, can I use Design Cloud?

Accepted Answer

Yes! We love helping freelancers scale up their design output.

If you are a freelance marketer, you can say yes when your clients ask for graphic design and outsource the work to us.

If you are a freelance graphic designer and have a large project that requires a heavy amount of small graphic design tasks, you can focus on the larger areas of the project and we can help you work through the small stuff and reduce the time you spend designing until the twilight hours trying to meet deadlines.

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