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Monthly rolling contract
Design Cloud Agency
Monthly rolling contract
Monthly rolling contract
Customer experience is our number one priority. Here's what some of our clients have to say about us
Hiring freelancers, agencies or in-house designers is expensive.
Here’s how we stack up against the traditional methods of accessing high quality graphic design work:
Here are the most frequently asked questions about our service. If you can’t find the answer to your question, feel free to contact us.
Once you’ve completed sign-up, you’ll receive your account log-in details and you’ll be able to start submitting design requests instantly through the app or via email. It typically it takes around 24hrs for us to get you set up with your designer and to get them working on your requests.
As a Design Cloud subscriber, there is no limitation to the number of design requests you can submit and there is no limitation on the number of revisions you can ask for either. You will not be charged a penny extra for submitting a large number of requests or making a large number of revisions.
One thing to keep in mind – Each round of revisions is treated as a new design request and this can affect the turnaround time of other design requests you have in your queue.
Design Cloud designers are real humans. Your designer will work through the design requests in your queue, one task at a time. Once the request at the top of your queue is complete, they will move onto the next one.
No problem at all. It’s easy to scale your output by adding another designer to your team which will allow you to double your daily graphic design output. This can be easily done from your account dashboard or by contacting our sales team.
Yes you can. All of our subscription plans come with unlimited brands. This means that you can use one subscription to submit design work for multiple businesses that you may own.
Just keep in mind that your designer will only work on one active request at a time from your queue.
Yes we do. We offer a 14 day risk-free trial on all of our services. If you don’t like the design work we create for you in the first 14 days, we’ll keep it and you can get a full refund, no questions asked. You can read more about how the trial works on our pricing page.
As a rough average, Design Cloud standard users will get most design requests delivered back to them the following business day.
Turnaround times on design requests will vary and generally depend on three factors:
If you’ve been working with your designer for some time, you’ll have a great workflow in place, your designer will fully understand your brand, visual identity and your preferred style. This will speed up turnaround time significantly.
If you are new to Design Cloud and you’re submitting your first task with your new designer, you’ll more than likely receive your first design back in around 1-2 business days.
For example, a simple social media graphic with simple text overlayed can be very quick to turnaround, whereas something like a multi-page powerpoint presentation or detailed corporate brochure will have a lot of layers that make up the design and will take significantly longer to produce.
Our customer experience team review all requests the moment they come through to assess complexity. If there’s a complex request we think will take longer than one business day to get back to you, we’ll reach out and let you know.
Your designer will work on one request at a time. If you approve the request at the top of your queue when your designer sends it back to you, we’ll jump straight onto the next one. If you delay getting back to us about revisions and sign off, this will delay the rest of your design requests being worked on.
One of the perks of being a Design Cloud PRO user is that you’ll get real-time communication with your designer via Slack and faster turnaround times, including same-day design delivery.
Even though the PRO plan turnaround time is quicker (especially for revisions), the number of design requests you’ll get delivered each day will still differ depending on the complexity of each request sent, how long you’ve been working with your designer and what else you have at the top of your design queue.
Absolutely not. We don’t outsource work overseas and we don’t use freelance sites or market places. All of our designers are in-house at our office in central Manchester. The digital capital of the north.
You own all of the design work that we create for you. Everything we do is made specifically for you and your brand. The moment we deliver the final design files to you, you have 100% ownership. We also provide you with the Adobe layered files we used to create your work in too ie: Photoshop PSD, Illustrator AI, InDesign INDD as well as in .jpg, .pdf, or .png.
If we need to use stock images in your work, there are some important ownership/license restrictions that you need to be aware of. You can read about these here in our terms of service.
We can design almost anything for you so long as you can explain or show us what it is you want to create. Our design scope is broad, but firmly set in graphic design (at the moment) if you’re looking for animated 3D video, CAD design, SEO, copywriting or a sandwich. We’re not going to be able to help you…
However, we work with multiple award-winning agencies across all areas of digital and we would be to introduce you.
We can also recommend some amazing sandwich shops in Manchester too. (We love sandwiches)
Here’s our official design scope. If there’s something we’ve not mentioned on the list, get in touch and we’ll let you know if it can be done.
If you have a clear brief or idea for your logo design including specific fonts, colours or look, sure – We can bring your idea to life and design your logo as you described it.
If you don’t know what you want your logo to look like and you need help to develop a brand/logo/name from scratch, then we will happily put you in touch with one of award-winning branding agency partners.
Yes we can! You’ll need to be subscribed to a Design Cloud PRO or Enterprise plan to work on web design. We’ll need your website copy already written and ready to go and you’ll need to provide us with a clear page by page brief and send us any licensed photos you want to use too.
Each website page will be designed in three standard screen sizes. Desktop, Mobile, Tablet. Each page you want us to design for your site will need to be submitted as a new request.
Web development is not included in any of our subscription plans. We can provide you with a separate price for the development, refer you to one of our web development agency partners or you can use the designs we produce for you and work with your existing developer to build it.
Absolutely. We love working with agencies and would love to talk to you about how we can help you.
We work particularly well with marketing agencies who are currently outsourcing their design work to freelancers, branding agencies who want to free up their lead designers from small design tasks that create a bottleneck and any agency using non-designers to create their graphics for their own social media channels. (There’s a lot of them about)
We’re not here to replace your existing designers, we’re here to offer an affordable, low risk solution to help you design at scale.
Yes! We love helping freelancers scale up their design output.
If you have a large project that requires a heavy amount of small graphic design tasks, you can focus on the larger areas of the project and we can help you work through the small stuff and reduce the time you spend designing until the twilight hours trying to meet deadlines.