How Our Service Works

Simple, scalable, reliable graphic design.

Have more questions? Book a demo today with one of our friendly product specialists.

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Where does Design Cloud fit in the graphic design landscape?

Where does Design Cloud fit in the graphic design landscape?

We’re not a market place and we’re not an agency. We’re a tech-enabled graphic design service that lets you add an experienced designer to your team, for a simple flat-rate monthly fee.

We don’t outsource overseas or through a freelance network. All of our designers are based in the UK, employed directly by us and have at least 3yrs commercial experience.

Our service gives you all benefits of hiring in-house – without the risk or expense – and the flexibility of outsourcing, without the hassle or frustration.

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What Our Customers Say

Customer experience is our number one priority. Here's what some of our clients have to say about us

The different types of Design work you can request from your designer

All of our plans include unlimited requests and unlimited revisions

Here’s a list of the different types of design work you can create and what’s included in each of our plans.

Can’t see what you’re looking for? Drop us a message in the chat below or call us on 0330 133 1929

Here's everything you need to know about how our service works

Choose a plan that's right for your business

Choose a plan that's right for your business

All of our plans include unlimited requests and unlimited revisions. This means there’s no limit to the amount of work you can send us and you’ll not be charged a penny extra for making revisions to your work.

Our pricing model is based around the complexity of the design work you need to create on a regular basis. You will never pay any more than the flat-rate fee you subscribe at.

If you’re looking for social media content, simple brochures and general graphic design help across the board, you’ll be able to get everything you need for your business on our standard plan. All of our plans are available on a rolling monthly agreement.

(Commit for 12 months and save an additional 15%)

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Submitting requests through the Design Cloud platform

Submitting requests through the Design Cloud platform

Once you’ve signed up, you’ll get access to the Design Cloud platform where you can start sending requests to your designer.

Our platform is simple to use and works across all mobile and desktop devices. Prefer to submit your work via email? No problem.

Every request you submit goes into your own personal design queue. From your dashboard, you’ll be able to view all of the requests you have submitted and what’s currently being worked on. You’ll also be able to manage your profile, billing settings and get help from our knowledge base too.

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Working with your dedicated designer

Working with your dedicated designer

Working with your designer day-to-day is just like working with any other remote team member (It’s safe to say that we’ve all got used to that now!).

Standard plan customers can communicate with their designer via our platform or email and PRO plan customers can also use Slack.

Once you submit your first request, your designer will reply to introduce themselves. They will be available to work on your requests every business day and will work through each request in your queue one at a time.

Once the request at the top of your queue is complete and signed off, they will be ready to start work the next one. You can reprioritise the requests in your queue as you wish, just let your designer know.

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Turnaround times & revisions

Turnaround times & revisions

Most simple requests like social media content, display ads or website banners resized for multiple platforms take around 24hrs to complete. Larger requests like brochures or slide decks will take a few days (depending on the complexity and the detail of your brief).

If you submit a larger project, your designer will keep you updated with the progress and send you daily updates if you need them.

If you need to make any revision to your work, just reply to your designer with the details and they will work through your changes until it’s exactly how you want it.

Just keep in mind that whilst you can request as many revisions as you need, your designer will only work on one request at a time. Endless revisions can affect the turnaround times on the rest of the work in your queue.

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Here's what we don't do...

Here's what we don't do...

While the list of things you can create with your designer is extensive, our service is firmly rooted in graphic design (for now…). Our graphic design service does not include animated gifs or video editing.

It’s also important to remember that we’re not a branding agency. If you’re looking to create a new logo, website or colour scheme for your brand, we’re probably not going to be a good fit for you. (Agency or PRO customers can work on logo design, providing you give us a clear concept and know what you want to create)

To get the most out of our service, you’ll need to have your brand’s visual identity in place. We’re here to take your existing brand and create everything else you need in terms of day-to-day marketing material and general graphic design help.

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Have more questions? Here are some more answers...

How long does it take to get set up?

Once you’ve completed sign-up, you’ll receive your account log-in details and you’ll be able to start submitting design requests instantly through the app or via email. It typically it takes around 24hrs for us to get you set up with your designer and to get them working on your requests.

What does unlimited graphic design actually mean?

As a Design Cloud subscriber, there is no limitation to the number of design requests you can submit and there is no limitation on the number of revisions you can ask for either. You will not be charged a penny extra for submitting a large number of requests or making a large number of revisions.

One thing to keep in mind – Each round of revisions is treated as a new design request and this can affect the turnaround time of other design requests you have in your queue.

We’re Only Human….

Design Cloud designers are real humans. Your designer will work through the design requests in your queue, one task at a time. Once the request at the top of your queue is complete, they will move onto the next one.

Need more design work faster?

No problem at all. It’s easy to scale your output by adding another designer to your team which will allow you to double your daily graphic design output. This can be easily done from your account dashboard or by contacting our sales team.

I have more than one business, can I use one account?

Yes you can. All of our subscription plans come with unlimited brands. This means that you can use one subscription to submit design work for multiple businesses that you may own.

Just keep in mind that your designer will only work on one active request at a time from your queue.

Do you offer a trial?

Yes we do. We offer a 14 day risk-free trial on all of our services. If you don’t like the design work we create for you in the first 14 days, we’ll keep it and you can get a full refund, no questions asked. You can read more about how the trial works on our pricing page.

What are the turnaround times?

As a rough average, Design Cloud standard users will get most design requests delivered back to them the following business day.

Turnaround times on design requests will vary and generally depend on three factors:

1. How long you and your designer have been working together.

If you’ve been working with your designer for some time, you’ll have a great workflow in place, your designer will fully understand your brand, visual identity and your preferred style. This will speed up turnaround time significantly.

If you are new to Design Cloud and you’re submitting your first task with your new designer, you’ll more than likely receive your first design back in around 1-2 business days.

2. How complex the design request is.

For example, a simple social media graphic with simple text overlayed can be very quick to turnaround, whereas something like a multi-page powerpoint presentation or detailed corporate brochure will have a lot of layers that make up the design and will take significantly longer to produce.

Our customer experience team review all requests the moment they come through to assess complexity. If there’s a complex request we think will take longer than one business day to get back to you, we’ll reach out and let you know.

3. How many requests you have in your design queue.

Your designer will work on one request at a time. If you approve the request at the top of your queue when your designer sends it back to you, we’ll jump straight onto the next one. If you delay getting back to us about revisions and sign off, this will delay the rest of your design requests being worked on.

DesignCloud PRO

One of the perks of being a Design Cloud PRO user is that you’ll get real-time communication with your designer via Slack and faster turnaround times, including same-day design delivery.

Even though the PRO plan turnaround time is quicker (especially for revisions), the number of design requests you’ll get delivered each day will still differ depending on the complexity of each request sent, how long you’ve been working with your designer and what else you have at the top of your design queue.

Are you outsourcing work to freelance sites or overseas?

Absolutely not. We don’t outsource work overseas and we don’t use freelance sites or market places. All of our designers are in-house at our office in central Manchester. The digital capital of the north.

Who owns the creative work?

You own all of the design work that we create for you. Everything we do is made specifically for you and your brand. The moment we deliver the final design files to you, you have 100% ownership. We also provide you with the Adobe layered files we used to create your work in too ie: Photoshop PSD, Illustrator AI, InDesign INDD as well as in .jpg, .pdf, or .png.

Important information around stock images.

If we need to use stock images in your work, there are some important ownership/license restrictions that you need to be aware of. You can read about these here in our terms of service.

What can you design for me?

We can design almost anything for you so long as you can explain or show us what it is you want to create. Our design scope is broad, but firmly set in graphic design (at the moment)  if you’re looking for animated 3D video, CAD design, SEO, copywriting or a sandwich. We’re not going to be able to help you…

However, we work with multiple award-winning agencies across all areas of digital and we would be to introduce you.

We can also recommend some amazing sandwich shops in Manchester too. (We love sandwiches)

Here’s our official design scope. If there’s something we’ve not mentioned on the list, get in touch and we’ll let you know if it can be done.

Can you design my logo?

If you have a clear brief or idea for your logo design including specific fonts, colours or look, sure – We can bring your idea to life and design your logo as you described it.

We are not a branding agency.

If you don’t know what you want your logo to look like and you need help to develop a brand/logo/name from scratch, then we will happily put you in touch with one of award-winning branding agency partners.

Can you design my website?

Yes we can! You’ll need to be subscribed to a Design Cloud PRO or Enterprise plan to work on web design. We’ll need your website copy already written and ready to go and you’ll need to provide us with a clear page by page brief and send us any licensed photos you want to use too.

Each website page will be designed in three standard screen sizes. Desktop, Mobile, Tablet. Each page you want us to design for your site will need to be submitted as a new request.

Web Development

Web development is not included in any of our subscription plans. We can provide you with a separate price for the development, refer you to one of our web development agency partners or you can use the designs we produce for you and work with your existing developer to build it.

We're an Agency, can we use Design Cloud?

Absolutely. We love working with agencies and would love to talk to you about how we can help you.

We work particularly well with marketing agencies who are currently outsourcing their design work to freelancers, branding agencies who want to free up their lead designers from small design tasks that create a bottleneck and any agency using non-designers to create their graphics for their own social media channels. (There’s a lot of them about)

We’re not here to replace your existing designers, we’re here to offer an affordable, low risk solution to help you design at scale.

I'm a freelancer, can I use Design Cloud?

Yes! We love helping freelancers scale up their design output.

If you have a large project that requires a heavy amount of small graphic design tasks, you can focus on the larger areas of the project and we can help you work through the small stuff and reduce the time you spend designing until the twilight hours trying to meet deadlines.